REFUNDS AND RETURNS PAGE – A GUIDE FOR BUYERS
In the rare instance that you need to request a refund from your seller, please refer to the following step-by-step guide to initiate the conversation:
The policy and process of Refunds and Returns rests wholly with the Seller or Shop from whom you purchase your goods service or class and only your Seller can raise a Refund or Return on the Wantfeed platform.
If you wish to cancel before the goods have been dispatched, please contact your Seller asap to request a cancellation – they have discretion on this, but as long as your item hasn’t been shipped or, in the case of personalised products, has not started production, a resolution should be reached quickly.
Before you raise a return, please check whether the item is eligible for returns.
There are some categories of goods that cannot be returned, for example personalised products, food and beverage, perishables, personal care products.
There may be more, and your shop should specify whether the product you purchased is ineligible for returns.
There will be a time limit on returns which will be stated in your Seller’s Shop policy. Message your Seller with your order number, the item purchased and the reason you would like to return an item.
In the rare instance that the item is faulty, it may be helpful to include photographs as reference. Give your Seller time to respond to your request – we recommend 5 working days turnaround for any messaging between Buyers and Sellers.
Your Seller should then be able to tell you about their policies and processes and advise next steps. Any refunds will be returned via the original method of payment within 5 working days of the refund agreement.
Your Seller will advise you whether post and packing is included in your refund, dependent on the nature of the return and their Shop policy.
Whilst Wantfeed is not a Seller or distributor of product, we commit to helping to resolve any disputes that reach stalemate between Buyers and Sellers. These types of disputes should be escalated to email@example.com with all your details once all other avenues have been exhausted.