Delivery & Retruns
Delivery is normally within six working days, and often much sooner.
The seller will include details of delivery times on the relevant product page and will let you know when they aim to dispatch your products once you’ve placed the order.
If you want more information about the delivery of a product that you’ve already ordered, please contact the seller by using the contact link on your order confirmation email.
Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). If this happens the seller will contact you and, where possible and appropriate, will agree a revised delivery date with you. Once your order has been dispatched, the seller will be in touch again to let you know when to expect delivery.
International delivery is available on many products, and is displayed on the product page. The cost for delivery is calculated based on the destination, size and the weight of the product.
When ordering to a country outside of the UK, your items may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.
You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
If your order hasn't been accepted or dispatched just yet, the best thing to do is contact the seller to let them know that you wish to cancel the order.
We hope that every purchase will reach you in perfect condition but in the rare case it doesn't, please get in touch with the seller to let them know.
To get in direct contact with the relevant seller, visit the ‘my orders' section in your dashboard and click the eye icon to see your order, you'll be able to find the all the order details and the sellers contact details.
It’s necessary to include as much information as you can about the issue and if possible also provide some pictures that show any damage to the product and where relevant, the external packaging.
Please don’t destroy or throw away any product or packaging, even if it’s faulty, before you’ve spoken to the Partner and agreed that doing so won't affect any refund you may be entitled to.
Our Partners aim to respond to all enquiries within 24 hours and will let you know how best to proceed. Should you still require assistance after contacting the Partner, please do contact us directly.
Contact the Seller to let them know that you wish to return or exchange a product by letting them know directly by signing in to your account, going to your dashboard then, clicking ‘my orders’ within this menu, choose the order you want to return, and then contact the seller using their contact details.
If already received, package the item up and send it back to the seller within 14 days of letting them know that you want to return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you’ll have to bear the direct cost of returning the product.
As the sellers payment agent, we’ll process the refund directly to your payment card, in no more than:
- 14 days after the day the product is received by the seller; or
- if earlier, 14 days after the date you provide evidence that you have returned the product to the seller; or
- if there were no goods supplied, 14 days after the day on which you informed the seller or us about your decision to cancel your order.
Please don’t destroy or throw away any product and where relevant the external packaging, even if it’s faulty, before you’ve spoken to the seller and agreed that doing so won't affect any refund you may be entitled to.
You’re liable for any diminished value of the product resulting from the handling of the product in any way other than what’s necessary to establish the nature, characteristics and functioning of the product while you’re responsible for it (this includes, in the context of a return, when the product is in transit back to the seller).
If the order hasn't been dispatched yet, please see How do I cancel my order?
Alternatively, if you didn't find what you were looking for, please see below for related articles.
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Yes and no.
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